RETURNS & EXCHANGES
RETURN & EXCHANGE POLICY
At Michael Heath Photography, we are committed to providing exceptional photography services, and we understand that occasionally, situations may arise where you need to make changes or request cancellations. This policy outlines our procedures for returns and exchanges regarding our photography services. Please take the time to read and understand our policy to ensure a smooth and satisfactory experience.
Returns and Cancellations
1. Cancellation of Contractual Services
Our photography services are primarily contractual in nature. The terms and conditions for cancellation of these services are explicitly outlined in the contracts provided to clients. It is essential to thoroughly review your specific contract for details related to cancellation, as they may vary depending on the services requested.
2. Family Portrait Shoot Purchased from Our Website
When you purchase a family portrait shoot directly from our website, you have the option to cancel the service within a 14-day period from the date of purchase. This cancellation period is applicable if you have not already scheduled an initial date for the portrait session. If you wish to cancel within this timeframe and have not yet scheduled your session, please contact us at hello@michaelheathphotography.co.uk to initiate the cancellation process.
3. Gift Vouchers for Portrait Services
If you purchase our portrait services in the form of a gift voucher, the following conditions apply:
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Gift vouchers cannot be exchanged, refunded, or redeemed for cash.
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They cannot be used to purchase items that are on sale, as they represent prepayment for the specified photography services.
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Gift vouchers are issued with a monetary value equivalent to the services they represent, and they serve as a method of prepayment.
It is important to note that gift vouchers are non-transferable, and any changes or cancellations related to a portrait session must adhere to the terms specified in the contract if applicable.
Exchanging Services
In general, we do not facilitate the exchange of services, as the services we offer are often tailored to the specific needs and preferences of each client. However, exceptions may be made on a case-by-case basis, and it is recommended to contact our customer support at [Your Contact Information] to discuss your particular situation.
Contact Us
For all inquiries, cancellations, and exchanges, please contact our customer support team at hello@michaelheathphotography.co.uk We are here to assist you and address any questions or concerns you may have.
At Michael Heath Photography, we strive to provide outstanding photography services, and we appreciate your understanding and cooperation in adhering to our Returns and Exchange Policy. Your satisfaction is our priority, and we are committed to offering a memorable photography experience.
This policy is subject to change at our discretion, and any modifications will be posted on our website. Please review this policy periodically for updates.